Professional Carpet Cleaners North East of England

Frequently asked questions

Carpet Cleaning FAQs

Frequently Asked Questions

Q. Are you members of

A. Yes. We have been members of since June 2017. Click here to see our live review scores. 

Q. Will hot water extraction (steam cleaning) damage my carpet ?

A. No. Hot water extraction is the preferred method of Shaw Industries and many other carpet manufacturers. It is generally considered the best method of removing embedded dirt and other contaminants.

Q. I have children / pets, will they be affected by cleaning chemicals?

A. Health and safety is highly important in the cleaning industry. Professional cleaning solutions are tested for their effects on the environment and occupants of areas in which they will be used.

Q. How long will my carpet or furniture take to dry?

A. In most cases drying will take around 2-3 hours. With the help of our turbo air movers the drying time is greatly reduced.

Q. How often should I have my carpets professionally cleaned?

A. Most manufacturers recommend that carpets should be cleaned every 12-18 months. If you have pets this could be 9-12 months.

Q. Do I have to move the furniture?

A. In most cases we will be happy to move the furniture, however there may be an additional charge for this service.

Q. Are you insured?

A. Yes. We have full public liability insurance which allows us to carry out domestic and commercial carpet and upholstery cleaning services.

Q. I think I can clean my soft furnishings myself, is this recommended?

A. It is highly recommended that a professional cleaner is used. There are many risks and the potential of causing irreversible  damage if  the correct training and product knowledge  isn't in place.

Q. Will my carpets shrink?

A. Some carpets may be prone to shrinkage , however we have a vast amount of knowledge and can spot fibres within a carpet which may cause this.